What ISP are you using? Sometimes for your username when dialing up, instead of like johndoe, you can try the full email address for the username like johndoe@ISP.net
But it sounds to me its more of a problem on the other end than yours especially since yours is dialing out, then it tells you, you were unexpectedly disconnected. Might want to check with your ISP if they have anytype of support online for using Linux to use their service.
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